Akasa Air and One Point One Solutions Partner to Enhance Customer Experience
DSIJ Intelligence-1 / 11 Nov 2025/ Categories: Multibaggers, Trending
From Rs 1.88 per share to Rs 53.48 per share, the stock gave multibagger returns of over 2,700 per cent in 5 years.
Akasa Air, India’s fastest-growing airline, has partnered with One Point One Solutions Ltd to introduce an advanced Omnichannel CCaaS solution aimed at strengthening customer engagement and operational efficiency. The collaboration focuses on enhancing Akasa Air’s customer experience by integrating technology across communication channels to deliver faster, more seamless and consistent interactions.
This partnership brings together Akasa Air’s customer-first ethos with One Point One’s expertise in automation and digital contact centre services. The new Omnichannel solution will enable Akasa Air to manage customer interactions across voice, email and other channels through a unified system, ensuring improved responsiveness and higher service consistency. By connecting the solution with Akasa Air’s existing data systems, customer service teams will be able to access real-time information to assist passengers more effectively. The platform is designed to streamline processes, reduce response times and improve overall customer satisfaction.
Deployment and Partnership Details: The Omnichannel solution rollout will be completed in the coming few weeks, supported by an advanced analytics dashboard tracking key metrics such as deflection, intent accuracy and customer satisfaction.
About Akasa Air: Akasa Air, India's most dependable airline known for warm service, reliable operations and affordable fares, has served over 22 million passengers since its August 2022 launch, rapidly becoming a preferred carrier due to its consistent on-time performance and positive customer feedback. The airline currently connects 24 domestic and six international cities using its fleet of 30 fuel-efficient and low-noise Boeing 737 MAX aircraft, part of a firm order for 226 jets, underscoring its commitment to sustained growth and operating India's youngest and most environmentally progressive fleet.
About the Company
One Point One Solutions Ltd. is a versatile full-stack solutions provider specialising in BPO, KPO, IT Services, Technology & Transformation and Analytics, leveraging two decades of expertise across technology, accounting, skill development and analysis. Led by Founder-Chairman Akshay Chhabra, the company serves a diverse clientele—including those in Banking and Finance, Retail and E-commerce and Insurance & Healthcare—with a team of over 5,600 professionals. Its strategic international expansion is marked by the establishment of its wholly-owned subsidiary, One Point One USA Inc. and the acquisition of IT Cube Solutions, which has solidified its global presence across multiple key regions, including the US, England, Germany, the UAE and Australia.
The stock’s 52-week high is Rs 70 per share while its 52-week low is Rs 41.01 per share. The stock is up over 30 per cent from its 52-week low of Rs 41.01 per share. The company has a market cap of over Rs 1,300 crore with an ROE of 10 per cent and an ROCE of 13 per cent. From Rs 1.88 per share to Rs 53.48 per share, the stock gave multibagger returns of over 2,700 per cent in 5 years.
Disclaimer: The article is for informational purposes only and not investment advice.