Piramal Glass
Ali On Content / 07 Jun 2010
Piramal Glass (PGL) is a manufacturer of glass containers for the cosmetics and perfume industry, pharmaceuticals and specialty foods and beverages industry. PGL aims to become one among top three specialty glass manufacturers in the world. To know more about the company and its initiatives, we spoke with Vijay Shah, MD, Piramal Glass. Excerpts…
During the plant visit, we saw that Piramal Glass gives a lot of focus on business process improvements and systems. Can you please take us through the same?
Piramal Glass has always focused on business process improvements and has invested in state-of-the-art systems. At plant level, manufacturing excellence, which is a journey towards attaining the six sigma level, has been institutionalized. Both our plants have achieved level 3A of the 4 levels towards this journey. PGL has also invested in SAP and advanced module of SAP. Piramal Glass always focused on modern management techniques and uses tools like Balanced Score card, EVA, X matrix across the organisation to improve effectiveness
Piramal Glass is the only Asian player, while the rest are mostly European, barring a US company. We feel that our kind of model is not easy to replicate. We have marketing network in about 44 countries, including 10 own offices. Seventeen out of the top 20 customers in the C&P space are buying from us. We have a huge cost advantage vis-à-vis players in Europe or the US, led by lower labour costs. High-end skill sets is another plus for us. To put up new capacity that we have from scratch it will take about five years. Entry barriers are huge.[PAGE BREAK]
Customer acquisition is one such entry barrier. The process of customer acquisition includes stringent audits not just for plant and infrastructure but also for business processes, community, environment, labour practices etc
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